IMPORTANT SHIPPING INFORMATION
On all orders, there is a 8 hour delay from the time you place your order to the time your order reaches our fulfillment house. Once it reaches our fulfillment house and is shipped you will receive a tracking number from our fulfillment house. Our fulfillment house ships up to 3 pm EST each day Monday through Friday. To get your package out the fastest, please place your orders before 2 pm so that it can be shipped the next day. Orders placed after 3 pm will be shipped the following BUSINESS DAY.
We ship by USPS for all orders. Due to an increase in lost and stolen packages, we now require a signature on all our packages. So please send to a location where a signature can be gotten. If nobody is home, you will have to pick it up from the post office within ten days. After that, the package is returned to our fulfillment house. If it is returned, you will have to pay for shipping again. Please allow 3 to 5 business days. You will receive a tracking number to track from the post office. If you want to receive your order faster, please call us at 212-388-1308. Our office is open Monday through Friday from 9:00 am to 5:00 pm. We do not ship to APO or FPO addresses.
We ship by UPS. Please allow 7 to 15 business days. Please note we are NOT responsible for any duties or taxes your country may charge. If you refuse the package because of these charges and the package is returned to us, the refund you will receive will be minus a 50% refusal fee and a10% restocking fee of the total price of the products. All shipping costs from and then back to our fulfillment house will be deducted from your refund.
We do not ship to P.O boxes or APO or FPO addresses. We do not ship to countries that have a Trained Professional. If you have a problem getting products from that Trained Professional please let us know. Please check the Trainers in Your Area Page to buy from a Trained Professional close to you as you will save money on the shipping.