Shipping/Return Policy

Shipping Policy

IMPORTANT SHIPPING INFORMATION

All orders are placed on hold for size confirmation before they are processed. We will contact you by email and telephone to confirm your size. If we are unable to reach you by phone, we will leave a voicemail.

If we do not receive a response from you within 48 hours, we will treat the lack of response as confirmation that the size selected on your order is correct. Extra-small orders will remain on hold until we hear from you. We will also continue to hold any order that requires additional information or resolution before it can be shipped.

Our fulfillment center ships orders Monday through Friday until 3:00 p.m.

We ship domestic orders via USPS. 

After we receive the required size confirmation or other information and release your order for fulfillment, please allow 7–10 business days for domestic delivery. Delivery times may vary based on your location, carrier delays, and other circumstances beyond our control.

Once your order has been shipped, our fulfillment center will send you a tracking number by email.

You can track domestic USPS shipments through USPS Tracking.

 

INTERNATIONAL ORDERS
We ship by Federal Express.  Please note we are NOT responsible for any duty and taxes your country may charge. If you refuse the package because of these charges and the package is returned to us, shipping charges may be incurred by the carrier. That amount will be deducted from your refund, as well as a 10% restocking fee of the total price of the products. Your initial shipping cost will also be deducted from your refund.

We do not ship to P.O boxes or APO or FPO addresses. We do not ship to some countries that have a Trained Professional.  If you have a problem getting products from that Trained Professional, please let us know. Please check the Trained Professional Page to buy from a Trained Professional close to you, as you will save money on shipping.

WE ARE NOT RESPONSIBLE FOR REPLACING YOUR ORDER OR GIVING YOU A REFUND IF YOU HAVE WRITTEN AN INCORRECT SHIPPING ADDRESS AND THE PACKAGE GETS LOST. IF IT GETS SHIPPED BACK TO US YOU ARE RESPONSIBLE TO PAY TO HAVE IT RE-SHIPPED.  

Return/Refund Policy

PRODUCTS

All items purchased during a SALE are non-refundable.

Before a refund/exchange can be initiated, please contact us at service@diastasisrehab.com.

All items to be sent in a manner in which they can be traced and you must send us the tracking number.

A Refund will ONLY be given:

  1. With the Internet Receipt included in the box and a note written on this receipt with what you are wanting to do.
  2. Make sure the item you are sending is sent in a manner that is traceable. We are not responsible for items we do not receive. Please email us the tracking number.
  3. On all unopened items (Diastasis Rehab Splint®, Corrective Connective Tissue,  TogetherWear Splint and Tank Top and streamed DVDs excluded. These items are not returnable) in the same condition as they were received after being checked by our staff. If an item is deemed “used” and is unacceptable for a refund, we will contact you by email so you can determine what you want us to do with it. You are responsible for all shipping costs.
  4. On items (Diastasis Rehab Splint®, Corrective Connective Tissue, TogetherWear Tank and Splint and streamed DVDs excluded. These items are not returnable) received within 30 days of purchase. The purchase date can be found on the top of your receipt.
  5. On the products only. Your shipping fee is non-refundable.
  6. On products that we actually receive. If they get lost in the mail we cannot give you a refund. Please send your package in a manner it can be traced. Customer is responsible for all shipping fees.
  7. Less a re-stocking fee of 10% of the total price of product or package.  Also, if your order is returned to us by the post office and you received free shipping on your order, a $12 fee will be deducted from any refund for the initial shipping. 
  8. The Diastasis Rehab Splint® ,, Corrective Connective Tissue and TogetherWear Tank Top and Splint are not returnable for a refund.
  9. There are no refunds on DVDs that are streamed. Also opened DVDs are not returnable. 

SERVICES

Private Sessions – a 24-hour cancellation notice is required for all private sessions. After this time, the client will be charged for the cost of the session. A client may receive a refund within 30 days for the purchase of any unused individual private sessions. 

18 Week individual Program.  Once the first session is taken there are no refunds on this program.  This is no expiration date on these sessions. If no sessions have been taken within 30 days of purchase, a refund will be given. 

Everybelly® Seminar - For this seminar, cancellations with refunds are allowed up to 7 days prior to the workshop. After this time, the client will be charged for the cost of the workshop and no refunds will be given. Please note if you do not attend the workshop, you will be allowed to attend the next workshop.
18 Week Ongoing Online Support Program - Once registered, there are no refunds for this course. There is no expiration date on this program.